Stops with 4C or 5C
Water is not coming in (4C) or not draining (5C). A blocked inlet filter, drain filter or a worn drain pump is behind most of these.
Mon–Sat, 9:00 to 19:00
Samsung washing machine repair.
Samsung washing machines repaired at your home across Nairobi and Kiambu. Samsung is one of the most common brands in Nairobi homes, from EcoBubble and AddWash washers to Twin Cooling fridges, Crystal UHD TVs and WindFree air conditioners.
Free diagnosisSame-day visitsGenuine partsWarranty on every repair
Same-day visitsNairobi and Kiambu
Warrantyon every repair
What we fix
Common Samsung washing machine problems.
Tell us what it’s doing and we’ll usually know the likely cause before we arrive.
Banging on spin (UB, UE)
Unbalanced loads, or worn shock absorbers and a loose counterweight on machines that have done a few years of spins.
AddWash door won’t lock (DC, DS)
The door lock assembly or its wiring. We carry Samsung door locks for the common models.
Not draining
Water left in the drum, or a code like 5C, OE or E18. Usually a blocked filter, hose or a worn drain pump.
Not spinning
Clothes come out soaking. Unbalanced loads, a drain fault, a worn belt or motor brushes.
Leaking
Water on the floor from a torn door seal, loose hose, cracked sump or overfilling drawer.
Samsung washers and fridges show a short code on the display. Write it down (for example 4C, 5C, UB or 22E) and send it with a photo of the model sticker. We can usually tell you the likely fault before we arrive.
Brands
Other Samsung repairs.
Our work
All our work Recent Samsung washing machine jobs.
Error codes
All error codes What the display is telling you.
Common codes and what they usually mean. Exact meanings vary by model, so treat this as a guide.
Samsung washing machine error codes
| Code | What it means |
|---|---|
| 4C · 4E | No water coming inTap closed, low pressure, blocked inlet filter or a faulty inlet valve. |
| 5C · 5E · SE | Not drainingBlocked drain filter or hose, or a worn drain pump. |
| UE · UB | Load unbalancedUneven load, machine not level, or worn shock absorbers. |
| DC · DE · DS | Door problemDoor not shut, or a faulty door lock or switch. |
| LE · LC | Water leak detectedLeak inside the machine, often a hose or the sump. |
| HE · HC | Heating faultHeating element, temperature sensor or overheating. |
| 3E · 3C | Motor faultMotor, wiring or the control board driving it. |
| Sud · SUd | Too many sudsToo much or the wrong detergent. It pauses to let the foam settle. |
LG washing machine error codes
| Code | What it means |
|---|---|
| IE | No water coming inTap, inlet hose filter or inlet valve. |
| OE | Not drainingDrain filter, hose or pump blocked. |
| UE | Load unbalancedUneven load or worn suspension. |
| dE | Door openDoor not closed properly or the door lock has failed. |
| LE | Motor lockedSomething jamming the drum, or a motor or board fault. |
| PE | Water level sensorPressure sensor or its hose. |
| tE | Heating sensorTemperature sensor or heater. |
| FE | Too much waterInlet valve not closing, or a level sensor fault. |
Bosch and Siemens washing machine error codes
| Code | What it means |
|---|---|
| E17 · F17 | Filling too slowlyTap, inlet filter or inlet valve. |
| E18 · F18 | Not drainingPump filter or drain hose blocked. |
| E23 | Water in the baseAnti-flood switch tripped by a leak. |
| F16 | Door not closedDoor not shut, or the lock is faulty. |
| F21 | Drum not turningDrum blocked, or a motor or board fault. |
Every make and model
Brands, types and parts.
Types we repair
Front loadersTop loadersWasher-dryersTwin tubsStacked washer and dryer
Brands
Parts we carry
Drain pumpsInlet valvesDoor sealsDoor locksDrive beltsHeating elementsShock absorbersBearingsTimers and control boards
How it works
Four steps, no surprises.
- 01 · ABOUT A MINUTE
Tell us
Book below, call or WhatsApp a photo of the fault.
- 02 · WE CONFIRM A TIME
We come to you
A technician who knows your appliance, with common parts where possible.
- 03 · FREE
Clear price
The fault and the full price, before any work starts.
- 04 · DONE
Fixed and tested
Tested with you and covered by our warranty.
Questions
Samsung washing machine questions.
Still not sure? Call 0725 570 499 or send a photo of the fault on WhatsApp.
Do you repair Samsung washing machines in Nairobi?
Yes. We repair Samsung washing machines at your home across Nairobi and Kiambu, including Stops with 4C or 5C, Banging on spin (UB, UE), AddWash door won’t lock (DC, DS). The diagnosis is free and you approve the price before any work starts.
Do you use genuine Samsung parts?
Yes. We fit genuine Samsung parts or parts made for your exact model, and test the washing machine with you before we leave.
How soon can you come?
We offer same-day visits across Nairobi and Kiambu, subject to availability. Book on WhatsApp or call 0725 570 499.
Book a repair
Book your Samsung washing machine repair.
Three quick steps. We confirm your time on WhatsApp.
0725 570 499Call us, Mon–Sat 9:00 to 19:00
WhatsAppSend a photo of the fault
Waiyaki Way, NairobiWe come to you
HomeFixit
Broken appliance? Book a fast repair.
Free diagnosis, genuine parts and a warranty on every repair.