Defrost heater failed
The heater that melts frost off the evaporator burns out. Ice grows behind the back panel.
Mon–Sat, 9:00 to 19:00
Ice building up in your fridge?
A frost-free fridge should never grow ice. When it does, the defrost system has failed, and sooner or later the fridge stops cooling. We fix the cause, not just the ice.
Free diagnosisSame-day visitsGenuine partsWarranty on every repair
Same-day visitsNairobi and Kiambu
Warrantyon every repair
What we fix
Common fridge problems.
Tell us what it’s doing and we’ll usually know the likely cause before we arrive.
Defrost sensor or fuse
A failed sensor or thermal fuse stops the defrost cycle from running.
Defrost timer or board
Older fridges use a timer, newer ones a control board. Either can stop the defrost.
Torn door gasket
Humid air leaking in freezes onto the walls and the food.
Door left ajar
Overpacked shelves stop the door shutting fully.
Ice in the air channel
The freezer stays cold but the fridge warms up because the cold air path is blocked.
Don’t chip ice off with a knife: one slip punctures the gas pipes and turns a small repair into a big one. Unplug and let it melt with the doors open and towels down.
Fridge and freezer specialists
Every fridge problem, covered.
Fridges are our biggest job. Pick the page closest to your fridge and its problem.
By problem
All fridge repairsNot cooling · gas refillingFridge gas refillingRunning but warm · freezer cold, fridge warmFridge not coolingLow gas · dirty condenser coilsFridge leaking waterBlocked defrost drain · frozen drain lineNoisy fridgeClick every few minutes · grinding or scrapingTripping the powerShorted defrost heater · compressor faultCompressor replacementCompressor won’t start · runs but no coolingDoor seal replacementTorn or split seal · seal not grippingThermostat repairFridge too cold · fridge too warmIce maker and dispenserNo ice · no water from the dispenser
By fridge type
Inverter fridgesDead after a power cut · clicking, no coolingFreezer repairNot freezing · freezing too muchCold roomsNot reaching temperature · evaporator icingBlood bank fridgesTemperature alarm · Not holding 2–6 °CChest freezersNot freezing · gas leakDisplay fridges and coolersNot cooling · glass door foggingSide-by-side fridgesFridge side warm · freezer icing upDouble door fridgesFreezer cold, fridge warm · not cooling at allMini and bar fridgesNot cooling · absorption minibar warm
By brand
Our work
All our work Recent fridge jobs.
Every make and model
Brands, types and parts.
How it works
Four steps, no surprises.
- 01 · ABOUT A MINUTE
Tell us
Book below, call or WhatsApp a photo of the fault.
- 02 · USUALLY TODAY
We come to you
A technician who knows your appliance, with common parts in the van.
- 03 · FREE
Clear price
The fault and the full price, before any work starts.
- 04 · DONE
Fixed and tested
Tested with you and covered by our warranty.
Questions
Fridge questions.
Still not sure? Call 0725 570 499 or send a photo of the fault on WhatsApp.
Why does my frost-free fridge have ice on the back wall?
The defrost system has stopped working: usually the heater, the sensor or the fuse. We test each part and replace the one that failed.
Will defrosting it myself fix the problem?
Only for a few days. The ice comes back until the failed defrost part is replaced.
Is a single door fridge supposed to frost?
Single door fridges need a manual defrost every few weeks. If ice builds up within days, the door seal or thermostat needs checking.
Book a repair
Book your fridge repair.
Three quick steps. We confirm your time on WhatsApp.
0725 570 499Call us, Mon–Sat 9:00 to 19:00
WhatsAppSend a photo of the fault
Waiyaki Way, NairobiWe come to you
Also
We fix these too.
Fridge repair and gas refilling
Not cooling, gas refilling, ice build-up and more.
See fridge repair
Fridge not cooling repair
Low gas, dirty condenser coils, fan not running and more.
See fridge repair
Fridge gas refilling
Running but warm, freezer cold, fridge warm, frost on one part only and more.
See fridge repair
HomeFixit
Broken today. Fixed today.
Free diagnosis, genuine parts and a warranty on every repair.